return and refund policy

At Global Wine Producers we strive to provide you with the best wine shopping experience. However, we understand that sometimes you may need to return a product or seek a refund. We want to make this process as smooth and transparent as possible. Please read our Return and Refund Policy carefully before making any purchase:

  1. Return Process: If you wish to return a product, follow these steps: a. Contact our Customer Support Team: Within 3 days of receiving your order, get in touch with our Customer Support Team through sales@big5wines.net and provide them with your order details and reason for return. b. Await Authorization: Our team will review your request and provide you with a Return Authorization (RA) number if the return meets our requirements. c. Package the Product: Securely package the product, including all original accessories, documentation, and packaging materials, to avoid damage during transit.
  2. Refund Process: Upon receiving the returned product, we will inspect it to ensure it meets the conditions stated in our Return Policy. Once the return is approved, we will initiate the refund process. a. Refund Method: The refund will be issued to the original payment method used for the purchase. b. Refund Timeframe: Please allow [7] business days for the refund to be processed and reflected in your account. The exact time may vary depending on your payment provider.
  3. Customer Requirements: To qualify for a return or refund, customers must adhere to the following conditions:

a. Return Window: Products must be returned within 7 days from the date of delivery. b. Product Condition: The product must be in its original condition and packaging. It should not show signs of wear, damage, or tampering. c. Reason for Return: Acceptable reasons for return include:

  • Defective or damaged product upon arrival.
  • Incorrect product delivered.
  • Product quality issues affecting its taste or usability.

Please note that we reserve the right to reject a return or refund if the product fails to meet the above requirements.

  1. Non-Returnable Items: Certain products are non-returnable for health and safety reasons. These include, but are not limited to, opened bottles of wine or products with broken seals.
  2. Cancellation Policy: If you wish to cancel your order before it is shipped, please contact our Customer Support Team as soon as possible. Once the order is shipped, the return process will apply.
  3. Contact Us: If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support Team at sales@big5wines.net

Please remember that this policy applies only to purchases made through our website big5wines.net. For any purchases made through our physical store or other retailers, their respective policies will apply.

Last Updated: 2023/07/31

Big5wines.net  sales@big5wines.net